TERMS AND CONDITIONS

SHIPPING

Postage to a UK address is FREE. The cost of UK postage is included in the price of each item, therefore at the checkout please select FREE POSTAGE. 

Orders are dispatched within 14 working days of receiving your online order (excludes weekends & Bank holidays). All deliveries are sent via Royal Mail or courier who aim to deliver these items the next working day, although delivery can take between 3-5 days. Delivery times are once the package has been dispatched which will be within 14 working days of an order being placed. Please be aware that due to Coronavirus postage times can be longer than normal.

International Shipping:

Due to Coronavirus International Shipping is not available at this time, however if you would like to purchase something and have it sent at a later date please contact (lornamccurdybookbinder@gmail.com) to discuss the arrangements before making an online purchase.

 

PAYMENT INFO

 

Payment Methods:

Payment for all orders is at point of sale and not at point of despatch. Payment is made using our online payment facility and you can pay by credit / debit card or you can use PayPal. All transactions shall be made in UK sterling, and as the buyer, should you be overseas with a different currency, you will be liable for any exchange rate charges made to you by your card provider. I do not store any credit card details for any of my customers. Using a third party payment gateway helps to ensure the highest level of security.

By entering card details onto our system you confirm that the credit or debit card being used is yours. All credit / debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.

To be eligible to purchase products on this website you must be over 18 years of age, stipulate a delivery address and possess a valid credit or debit card. We reserve the right to reject any offer of purchase by anyone at any time.

If an incorrect quotation, listing or order confirmation is given at an incorrect price due to a technical, administrative or other reason, I will inform you as soon as possible and you will then be given the option of cancelling or re-confirming your order at the correct price. If for any reason I am unable to contact you using the contact details I reserve the right to refuse the order whether or not the order funds are received by electronic transfer, credit or debit card. In this instance I will refund the charge in the same manner.

 

RETURNS, DAMAGES, CANCELLATIONS

 

Returns:

I hope that you’ll be very happy with your purchases, but understand that you may change your mind and wish to return an item and seek a refund. If this is the case you need to let me know in writing no longer than 14 days after the date on which you received the products.

Please email lornamccurdybookbinder@gmail.com with your contact and your order details and let me know why you are returning an item. You’ll then be sent a returns address and details of how to proceed.

Please return your item in good condition, with its original packaging within 14 working days from the date you received the products. The refund includes the original delivery charge but please note that the return delivery charge will not be refunded. However please note if you’re returning a product because it is faulty return delivery costs will be refunded.

If you return goods, please use an insured method of despatch and obtain proof of posting. I can’t accept liability for returned goods being lost or damaged in transit.

Please note that refunds to Paypal can take up to 30 days and are subject to Paypal refund regulations.

Damages:

I take every care to package your items securely, however in the unfortunate event of your goods arriving damaged, please send photographs of the damage and packaging by email for a full refund. Requests for a refund due to damages must be made within 5 working days. I cannot accept requests for a refund due to damages that were made after delivery unless there is a design flaw. You will need to provide proof of the flaw in your photographs.

I do not accept liability for any loss or damage of any products you send (or anyone instructed by you to send) to us and recommend all such products are insured and tracked when sent to us.

Cancellations:

If you wish to cancel your order of an online purchase, please contact me as soon as possible and let us know your name, date of order and order content. If your parcel has already been sent please look at our returns policy, where you are liable for the cost of return postage.

I reserve the right to cancel purchases and orders for any reason prior to dispatch. If orders are cancelled for any reason, you will be refunded any monies paid in relation to these orders. Any cancellations due to unavailability will be refunded as soon as possible, and within 30 days of your order.

PRIVACY POLICY

 

When you place your order you’ll be asked to provide your name, address, email address and telephone number (optional) so that we can fulfil your order. You'll also be asked to provide a name and address for shipping/delivery. The shipping/delivery name and address, and any specific message provided by you, will be given to the maker of the item ordered for the purpose of fulfilling your order. Your email address may also be given to the maker, but only for the purpose of fulfilling your order.

 

When you place your order you will also be asked if you would like your name and email address to be added to my mailing list. If you opt to join my mailing list I’ll only use your details to tell you about selected news, any special offers, events, or any changes to my site. You can remove, change or update your contact and marketing preferences at any time by emailing me.

 

This website is designed to comply with the following national and international legislation with regards to data protection and user privacy:

  • UK Data Protection Act 1988 (DPA)

  • EU General Data Protection Regulation 2018 (GDPR)

 

More information about the shop security of WIX websites can be found here: https://support.wix.com/en/article/customer-security-in-wix-storesMore information about cookies used by WIX websites can be found here: https://support.wix.com/en/article/cookies-and-your-wix-site

 

I reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If I make material changes to this policy, I will notify you here that it has been updated, so that you are aware of what information I collect, how I use it, and under what circumstances, if any, I use and/or disclose it.

LAMPSHADE PRODUCT INFORMATION AND SAFETY

Hard lampshades: The PVC lampshade material used has been tested with the Lighting Association Laboratories and has passed the glow wire test for fire resistance to comply with BS EN 60598-1-2008, the British Standard for Luminaries.

Handstitched lampshades: These are not covered by the BS EN 60598-1-2008 regulations. All of my handstitched shades in my online shop are treated with a water-based fire-proofing spray, which creates a flame retardant barrier on natural and synthetic fabrics and has a non-toxic, non-hazardous formulation.

Safety certificates from the manufacturers of the PVC lampshade material and the fire-proofing spray can be provided. If required please send me an email to request the information before you make an online purchase.

Recommendations for bulb wattage are provided on each lampshade listing. They are as follows:

Bulb Wattage / Critical Radius

0-25 Watts / 25mm

26-40 Watts / 50mm

41-60 Watts / 65mm

61-75 Watts / 75mm

76-100 Watts / 90mm

101-150 Watts / 130mm

 

Colours of the items are shown as accurately as possible on the website but because of varying computer settings the colours may differ on your computer screen. Returns will not be accepted if the colour is not exact. If you require colour matching, email me to ask for a sample of the fabric before making an online purchase.